1. General Rules 

This refund policy applies to all retail and wholesale orders on our official website, protecting the legitimate rights of customers and our company.

2. Refund Time Limit 

You can apply for a return or refund within 30 days after receiving the products.

3. Refund Conditions 

Products must be unused, undamaged with original complete packaging to be eligible for refund.

4. Our Responsibility Refund 

For wrong delivery, defective products or logistics damage, we offer full refund or free replacement and bear the return cost.

5. Customer Voluntary Return 

For personal reasons, returns are allowed if products are intact. Return shipping fees and taxes are borne by customers.

6. Non-Refundable Situations 

Refund is not available for expired applications, man-made damage, disassembled products, used goods and customized products without quality problems.

7. Refund Process 

Contact us via Email/WhatsApp to apply, send product photos for review, return goods after approval. Refunds will be processed via the original payment channel within 3–7 working days after inspection.

8. Policy Update 

We reserve the right to update this refund policy, which takes effect after website publication.